Shipping
We currently ship within the continental United States.
Complimentary standard shipping is offered on orders of $125 or more before taxes. Orders below $125 are charged a flat $8 shipping fee.
Orders are typically processed within 3–5 business days. Delivery timing may vary based on destination and carrier volume.
Expedited shipping is not currently available.
Orders placed after Friday business hours, or during weekends and holidays, will begin processing the following business day.
We are unable to ship to Alaska, Hawaii, PO boxes, APO/FPO addresses, or freight forwarding services.
International shipping is not available at this time.
Orders are typically processed within 3–5 business days.
Orders placed after business hours, or during weekends and holidays, will begin processing the following business day.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Delivery timing may vary based on destination and carrier volume.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Tracking updates may take up to 24 hours to appear after shipment confirmation is sent.
If your order has not arrived within 10 business days of shipment, please contact hello@bluxom.com.
If you have already placed an online order, we are unable to edit order details or change the shipping address. To request an order cancellation prior to shipment, please email hello@bluxom.com as soon as possible with your name, phone number and order number. Once an order has shipped, it cannot be cancelled.
For damaged, missing, or incorrect items, please contact hello@bluxom.com within 48 hours of delivery.
Please include your order number, contact information, and clear photos of the item, packaging, and shipping box.
For lost or misdelivered packages, BLUXOM will review the shipment with the carrier. Resolutions are handled on a case-by-case basis.
Returns, Refunds & Exchanges
Returns are accepted within 30 days of delivery.
Items must be in their original packaging, unused or gently used, and undamaged.
Original shipping charges are non-refundable. Customers are responsible for return shipping costs.
A $10 restocking fee applies to eligible returns.
Sale items and marked down merchandise are final sale.
Refunds are issued to the original payment method.
Purchases made through authorized retail partners must be returned through the original place of purchase.
To begin a return request, please contact hello@bluxom.com with your order number.
Returns or exchanges for in-person purchases may be accommodated within 30 days with proof of purchase.
Items must be unopened or gently used.
Sale items and marked down merchandise are final sale.
Purchases made through authorized retail partners must be returned through the original place of purchase.
Please contact hello@bluxom.com prior to arranging an in-person return or exchange.
Ordering
BLUXOM products are available online at bluxom.com and through select retail partners in Southern California.
Visit our Locations page for current retail partners and studio information.
All prices are listed in USD.
BLUXOM accepts major credit and debit cards, Apple Pay, Google Pay, and Venmo.
Orders are subject to payment authorization.
Check bluxom.com for current product availability.
Out-of-stock items are temporarily unavailable and may be restocked based on inventory availability.
If a product is no longer listed on our site, it is no longer available for purchase.
For restock inquiries, please contact hello@bluxom.com.
