Shipping–Returns–Exchanges

Currently we are unable to ship to Alaska and Hawaii.

Currently we do not ship to Canadian provinces and territories. Currently we do not ship internationally.

BLUXOM offers local same day delivery in the San Diego area only for orders placed before noon.

Orders of $100 (USD) or more before taxes FREE.
Orders below $100 (USD) before taxes $7 (USD) Flat rate will be applied.

Local delivery cost will be calculated and displayed at the checkout. Local online orders received before 12pm will be fulfilled and delivered before 8pm the same day. Local orders received after 12pm will be fulfilled and delivered the next day. We will contact you via text with the phone number you provided to notify you with details on the day of your local delivery. The same day delivery is made from 9am-8pm Monday-Friday.

If we can’t fulfill your order or we can’t deliver it the same day you will be notified by email. Delivery out-of-stock items is subject to availability. We will keep you informed via email.

You can pick up your order at the BLUXOM beauty shop location
Address: 12004 Carmel Mountain Rd #38, San Diego, CA 92128

At the checkout page in the note section please let us know that you would like to pick up the order in-store. Your order will be processed within 3-4 hours, and it will be ready for pick up. However, orders placed after after 4pm will typically be ready for a pick up the next morning after store opening. We will contact you via email or text when your order is ready for pick up.

When you get to the BLUXOM beauty shop, mention that you are picking up an order and please provide the order number or email confirmation. Every order placed at bluxom.com will include samples for you to try when you are ready to pick up an order in-store. In the event of a return or exchange, all samples are your to keep.

If someone else is picking up an order on your behalf please make sure to forward email confirmation to that person in order for them to pick up your order. We will hold your order for 1 week before your items will be restocked. Your order will be cancelled after 7 days and your payment will be reversed. It could take a couple of days for the bank to process reverse payment.

You will receive an email confirmation after your order has been successfully placed. Orders are normally processed within 1-3 business days prior to shipment. Please allow at least 2-5 business days for the shipment to arrive after the shipping label was created. Orders placed on Friday or over the weekend will start processing on Monday.

Orders processing times might be extended during sales, weekends and holidays periods. We will do our best to ship on the next business day. Once your order is prepared for shipment, you will receive a shipping confirmation email with a tracking number. Please note, we do not ship orders to PO Boxes/APO/FPO/DPO or freight forwarding addresses. Orders are not shipped on weekends or on federal holidays.

Once your order has been shipped you will receive an email with a link. Follow this link to see the tracking information and the latest order status.

A signature may be required for certain items upon delivery for shipments. Please allow up to 24 hours for the information to be updated by the shipping provider.

If you haven’t received your order within 10 days please email hello@bluxom.com with your name, phone number and order number and our team would be happy to assist you.

If you already placed an online order unfortunately you can’t update order details. We are unable to edit your shipping address. If you need to make any changes or cancel an order please email hello@bluxom.com with your name, phone number and order number and our team would be happy to assist you.

If your order was stolen contact hello@bluxom.com with your name, phone number and order number. We will reach out to the carrier and our team will open a lost package investigation. If investigation concludes that the order was successfully delivered with an image proof, BLUXOM is not responsible for lost or stolen packages after successful delivery. However, if investigation concludes that the order was misdelivered, we will send out a replacement shipment or issue a refund.

If your order has missing items please contact hello@bluxom.com with your name, phone number and order number and a photo of everything you received in your order within 48 hours. Our team would be happy to assist you.

If your order has broken glass or damaged products contact hello@bluxom.com with your name, phone number and order number and our team would be happy to assist you.

Items ordered together may be shipped separately.
Delivery of out-of-stock items is subject to availability, and we will keep you informed via email.
A signature may be required for certain items upon delivery for shipments.
We are unable to ship to more than one address within a single order. Please place separate orders with separate addresses.

We want you to love all the products you purchase from BLUXOM. Bring your items back and we are happy to accept in-store returns for exchange within 30 days of purchase. Any return or exchange request made beyond 30 days will not qualify for return or exchange.

All returns are handled on a case-by-case basis. Please review our return policy and the following conditions of the return, refund and exchange policy for in-store purchases below:

• In-store purchases must be returned with a valid receipt to the BLUXOM beauty shop location for refund or exchange.
• Online orders might be returned free of charge at the BLUXOM beauty shop location with a valid email receipt. If you are planning to return in-store you don’t need to complete an online return.
• All return requests must be made and received at the BLUXOM beauty shop location within 30 days of the purchase date to receive a refund or exchange. Any return or refund request made beyond 30 days will not qualify for return, refund or exchange.
• We are happy to accept unopened or gently used items at this time.
• All the samples are your to keep, regardless of the return or exchange.
• Please bring the debit or credit card you used to purchase items.
• We do not offer returns or exchanges on vibrators.
• We do not offer returns, refunds or exchange on items that are marked down. Marked down items are final sale.
• We do not offer returns, refunds or exchanges on items from the Sale category. Sale items are final sale.
• Items purchased in-store cannot be returned online.
• Unfortunately, we cannot accept returns or issue you a refund or exchange products on purchases made outside of the bluxom.com. If you purchased products at the one of our wholesale partner stores please contact then directly for their return policy.

• For online returns please contact hello@bluxom.com with your name, phone number and order number to receive a prepaid return label. Please allow 1-2 business days for us to email you the return label. All return requests must be made and received at BLUXOM within 30 days of the purchase date to receive a refund. Any return request made beyond 30 days will not qualify for return or refund.
• For in-store return or exchange please bring your items back with a valid receipt to the BLUXOM beauty shop location for refund or exchange. We are happy to accept in-store returns for refund or exchange within 30 days of purchase. Any return or exchange request made beyond 30 days will not qualify for return or exchange.

You will receive an email confirmation with the link when your return is processed. Follow this link to see the tracking information and the latest return status.

• We do not offer returns, refunds or exchanges on vibrators.
• We do not offer returns, refunds or exchanges on items that are marked down. Marked down items are final sale.
• We do not offer returns, refunds or exchanges on items from the Sale category. Sale items are final sale.
• All samples are yours to keep, regardless of the promo or sales.

If your order was stolen contact hello@bluxom.com with your name, phone number and order number. We will reach out to the carrier and our team will open a lost package investigation. If investigation concludes that the order was successfully delivered with an image proof, BLUXOM is not responsible for lost or stolen packages after successful delivery. However, if investigation concludes that the order was misdelivered, we will send out a replacement shipment or issue a refund.

If your order has missing items please contact hello@bluxom.com with your name, phone number and order number and a photo of everything you received in your order within 48 hours. Our team would be happy to assist you.

If your order has broken glass or damaged products contact hello@bluxom.com with your name, phone number and order number and our team would be happy to assist you.

You can pick up your order at the BLUXOM beauty shop location

Address: 12004 Carmel Mountain Rd #38, San Diego, CA 92128

At the checkout page in the note section please let us know that you would like to pick up the order in-store. Your order will be processed within 3-4 hours, and it will be ready for pick up. However, orders placed after after 4pm will typically be ready for a pick up the next morning after store opening. We will contact you via email or text when your order is ready for pick up.

When you get to the BLUXOM beauty shop, mention that you are picking up an order and please provide the order number or email confirmation. Every order placed at bluxom.com will include samples for you to try when you are ready to pick up an order in-store. In the event of a return or exchange, all samples are your to keep.

If someone else is picking up an order on your behalf please make sure to forward email confirmation to that person in order for them to pick up your order. We will hold your order for 1 week before your items will be restocked. Your order will be cancelled after 7 days and your payment will be reversed. It could take a couple of days for the bank to process reverse payment.

You will receive an email confirmation after your order has been successfully placed. Orders are normally processed within 1-3 business days prior to shipment. Please allow at least 2-5 business days for the shipment to arrive after the shipping label was created. Orders placed on Friday or over the weekend will start processing on Monday.

Orders processing times might be extended during sales, weekends and holidays periods. We will do our best to ship on the next business day. Once your order is prepared for shipment, you will receive a shipping confirmation email with a tracking number. Please note, we do not ship orders to PO Boxes/APO/FPO/DPO or freight forwarding addresses. Orders are not shipped on weekends or on federal holidays.

Once your order has been shipped you will receive an email with a link. Follow this link to see the tracking information and the latest order status.

A signature may be required for certain items upon delivery for shipments. Please allow up to 24 hours for the information to be updated by the shipping provider.

If you haven’t received your order within 10 days please email hello@bluxom.com with your name, phone number and order number and our team would be happy to assist you.

• BLUXOM is an American based, owned and operated beauty company. All prices and payments are in USD.
• We accept major debit and visa cards: Visa, Mastercard, American Express and others for online and in-store shopping.
• We also accept Apple Pay, GPAy and Venmo for online and in-store shopping.
• We do not accept checks, cash or money orders.
• All purchases are subject to authorization prior to processing.
• For online orders your credit or debit card will be charged as soon as we process and ship your order. However the charge will be put on hold as soon as you place an order.
• For in-store shopping your credit or debit card will be charged when you cash out in our shop.
• If your payment is declined or did not go through check your card billing details or contact your bank institution for assistance.
• We use STRIPE and Venmo as our payment processors. BLUXOM is not responsible for your payment information. Please reach out to STRIPE and Venmo for their processing policy as they are responsible for the transaction made.

BLUXOM LLC is a San Diego, California based company and we are required by law to change and collect sales taxes on products that we sell.

Please note that the San Diego County sales tax rate of 7.75% will be applied to all orders and items that are sold online or in-store, shipped or delivered in the state of California. These charges are the customer’s expense. The tax amount will be applied and displayed during the checkout process.

Sales tax does not apply to transactions when we sell an item on bluxom.com and ship it directly to the purchaser at an out-of-state location for use outside of California.

If you already placed an online order unfortunately you can’t update order details. We are unable to edit your shipping address. If you need to make any changes or cancel an order please email hello@bluxom.com with your name, phone number and order number and our team would be happy to assist you.

Check bluxom.com for the item’s availability.
If items are marked as out-of-stock, it means that we sold out those items.
Once we receive items from our suppliers we will update item availability on our site.
Please email hello@bluxom.com if you would like to know when particular items will be back in stock.
If items are not listed on our site, it means we no longer retail that brand or particular items.
Delivery out-of-stock items is subject to availability.

If your order was stolen contact hello@bluxom.com with your name, phone number and order number. We will reach out to the carrier and our team will open a lost package investigation. If investigation concludes that the order was successfully delivered with an image proof, BLUXOM is not responsible for lost or stolen packages after successful delivery. However, if investigation concludes that the order was misdelivered, we will send out a replacement shipment or issue a refund.

If your order has missing items please contact hello@bluxom.com with your name, phone number and order number and a photo of everything you received in your order within 48 hours. Our team would be happy to assist you.

If your order has broken glass or damaged products contact hello@bluxom.com with your name, phone number and order number and our team would be happy to assist you.